Privacy Policy for Twolum
Welcome to Twolum! We are committed to safeguarding the privacy and data protection of our customers and website visitors. This document outlines how we handle personal information in accordance with current data protection laws in Brazil (General Data Protection Law - LGPD) and the European Union (General Data Protection Regulation - GDPR).
1. Introduction
Twolum is dedicated to creating pieces that merge fashion, music, and art, capturing the essence of freedom of expression and authenticity. Part of our mission is to respect our customers' privacy and ensure data protection throughout the shopping experience. This document describes how we collect, use, protect, and share personal information.
2. Who We Are
Twolum is a unisex clothing brand inspired by festival culture, offering a unique and modern style for men and women. Our website, accessible globally, complies with data protection standards in Brazil and the European Union, ensuring security for all users.
3. Data We Collect and Purpose
When you use our website or purchase products, we may collect various types of data:
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Personal Information: Name, email, delivery address, phone number, and payment details. These are necessary for order processing, delivery management, and customer support.
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Browsing Information: Cookies, IP address, geolocation information, and device data. These help enhance browsing experience and personalize content.
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Communication Preferences: Data collected to manage subscriptions to newsletters, promotions, and marketing.
4. Legal Basis for Processing Personal Data
We collect and process user data based on specific legal grounds:
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User Consent: By providing personal data, the user authorizes processing for specific purposes, such as marketing or newsletters.
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Contractual Fulfillment: We process personal data to fulfill contractual obligations, such as product delivery.
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Legal Obligation: In some cases, we are legally required to retain certain data.
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Legitimate Interest: We use browsing data to improve services and personalize user experience.
5. Use of Personal Data
We use personal data to provide a complete and personalized experience for users, primarily for:
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Order Processing and Deliveries: Contact information and address data are used to send products and notify about delivery status.
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Website Experience Enhancement: We collect browsing data to optimize content and offer personalized deals.
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Marketing and Communications: With your consent, we will send information about new products, promotions, and content aligned with your profile.
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Customer Support: We use data to offer support, respond to questions, and improve service.
6. Sharing Personal Data
Twolum may share personal data with partners and service providers as needed for business operations:
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Payment Service Providers: To process transactions and ensure payment security.
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Delivery Services: Information like address is shared with logistics partners to facilitate product delivery.
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Marketing Service Providers: Companies assisting with marketing campaigns may access personal data, with the user's consent. We do not sell personal data and ensure secure sharing in compliance with data protection laws.
7. International Data Transfers
As we operate globally, some data may be transferred to countries outside the European Economic Area (EEA) and Brazil. In such cases, we take steps to ensure adequate data protection, complying with GDPR and LGPD, and following recognized transfer methods like standard contractual clauses.
8. Data Storage and Security
We securely store personal data only for as long as necessary to fulfill the purposes described in this policy. We implement strict measures to prevent unauthorized access, loss, or data destruction, including:
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Access Controls: Data access is restricted to authorized employees and partners only.
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Encrypted Data Protection: Payment data and sensitive personal data are protected with encryption.
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Continuous Monitoring: We conduct security audits and reviews to enhance data protection.
9. User Rights
In accordance with LGPD and GDPR, users have the right to:
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Access their data: Request a copy of stored personal data.
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Correct data: Amend inaccurate or outdated personal information.
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Delete data: Request the deletion of personal data, provided there is no legal requirement to retain it.
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Restrict Processing: Limit data use to specific purposes.
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Data Portability: Receive data in a structured and secure format.
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Withdraw Consent: Revoke consent for data usage at any time without affecting prior lawful use. To exercise your rights, contact us as detailed below.
10. Use of Cookies
We use cookies to enhance the browsing experience and personalize content. Cookies may include:
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Strictly Necessary Cookies: Essential for website functionality.
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Performance Cookies: Collect information on website usage.
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Functionality Cookies: Enable personalized user experience.
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Marketing Cookies: Used to provide relevant advertising. Users can adjust cookie settings at any time directly in the browser.
11. Changes to the Privacy Policy
This privacy policy may be updated at any time to reflect changes in legislation or Twolum's operations. We will notify users of significant changes via the website or email.
12. Contact and Questions
For questions, suggestions, or complaints, or to exercise data protection rights, please contact our Data Protection Officer:
Twolum – Customer Support
Email: info@twolum.de
Twolum Cookie Policy
At Twolum, we take our customers' privacy seriously and ensure that personal information is protected in accordance with Brazil's General Data Protection Law (LGPD) and the European Union’s General Data Protection Regulation (GDPR). To provide a personalized experience and enhance our site, we use cookies to understand your preferences and optimize content. This Cookie Policy explains what cookies are, how we use them, and how you can manage your preferences.
1. What Are Cookies?
Cookies are small data files stored on your device (computer, smartphone, or tablet) during website browsing. They help identify your device and store information about your browsing preferences, facilitating the site's functionality and personalization.
Cookies can be classified based on their functionality and duration:
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Session Cookies: Temporary cookies that expire when the user closes the browser.
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Persistent Cookies: These remain on the device for a specified period or until manually deleted.
2. Types of Cookies We Use
To offer a complete and personalized browsing experience, Twolum uses different types of cookies, including:
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Strictly Necessary Cookies: Essential for the site’s functionality, enabling basic features like navigation and access to secure areas. These cookies cannot be disabled, as the site would not function properly without them.
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Performance Cookies: Collect anonymous information about how users interact with the site, allowing us to analyze traffic and identify and fix errors. This information is aggregated and does not identify individual users.
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Functionality Cookies: Enable the site to store user preferences, such as language or region, providing a personalized experience based on user choices.
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Marketing Cookies: Track users’ browsing behavior and display personalized ads according to their interests. These cookies may share information with advertising partners to further customize the shopping experience.
3. Why Do We Use Cookies?
Twolum uses cookies to:
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Improve Browsing Experience: Personalize content according to your preferences and make the site easier to use.
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Performance Analysis and Site Improvement: Understand how users interact with the site and identify areas for improvement.
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Personalize Offers and Ads: Provide relevant, tailored advertising based on browsing behavior.
Our goal is to ensure you have the expected experience when visiting Twolum's site, with content adapted to your interests and optimized for better navigation.
4. How Cookies Protect Your Privacy
Twolum complies with LGPD and GDPR guidelines, ensuring that all data collected through cookies is treated respectfully and securely. We inform users about cookie usage and request explicit consent for non-essential cookies. The collected information is used only for the purposes described in this Policy, respecting users' right to privacy.
5. Cookie Management and Preferences
You can manage and control the use of cookies at any time. We offer the following options:
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Browser Settings: Most browsers allow you to manage, block, or delete cookies through privacy settings. You can configure your browser to accept or decline cookies automatically or prompt for your permission each time a cookie is attempted to be stored.
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Site Settings: When accessing our site for the first time, you will see a cookie consent bar where you can choose to accept all cookies, reject them, or configure your preferences.
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Revocation of Consent: If you have already accepted cookies but wish to revoke consent, you can access the site’s cookie settings at any time to adjust your preferences.
Note: Blocking or disabling essential cookies may affect the site’s functionality and limit your experience.
6. Third-Party Cookies
In addition to our own cookies, Twolum uses third-party cookies placed by external service providers to enhance the site’s functionality. These include:
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Analytics Tools: We use analytics tools like Google Analytics to understand browsing behavior and collect site visit data. This information is anonymous and helps improve the user experience.
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Social Media Cookies: Social media cookies allow you to share our content on platforms like Facebook and Instagram. These cookies may track site usage, creating browsing profiles.
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Advertising and Remarketing Cookies: We work with advertising partners to display relevant ads, offering products and promotions based on your profile and interests.
7. Data Security and Protection
Twolum values the security and privacy of user data. Data collected through cookies is securely protected and stored, with all information processed in compliance with LGPD and GDPR. We conduct regular audits and implement technologies to ensure the safety of personal and browsing information.
8. User Rights Regarding Data Collected by Cookies
Users have rights regarding their personal data collected through cookies, as provided by LGPD and GDPR. These rights include:
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Right of Access: Request access to stored personal data.
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Right to Rectification: Correct inaccurate or outdated information.
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Right to Erasure: Request deletion of personal data, except where legal retention is required.
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Right to Restrict Processing: Limit data use to specific purposes.
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Right to Data Portability: Obtain a copy of the data in a structured and secure format.
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Right to Object: Refuse data processing for marketing purposes.
If you wish to exercise any of these rights, please contact our support team using the details provided at the end of this page.
9. Changes to the Cookie Policy
Twolum reserves the right to change this Cookie Policy at any time. When significant updates occur, we will notify users so they can review changes. We recommend that you periodically check this page to stay informed of any modifications.
10. Contact and Further Information
For questions, suggestions, or requests related to the use of cookies or the processing of personal data, please contact Twolum’s Data Protection Officer:
Twolum – Customer Support
E-mail: info@twolum.de
Last Updated: [October 14, 2024]
At Twolum, we ensure that our customers can browse and shop securely, keeping their personal information always protected.
Twolum Terms of Use
Welcome to Twolum’s website! This document outlines the Terms of Use governing your use of our website and our relationship with customers and visitors. Twolum is a global unisex clothing brand inspired by festival culture, offering products that reflect the authenticity and lifestyle of our customers in Brazil, the European Union, and beyond. By accessing or using our website, you agree to these Terms of Use and our data protection policies in accordance with the General Data Protection Regulation (GDPR) and the Brazilian General Data Protection Law (LGPD).
1. General Information
Twolum is a registered brand, and our website operates to provide customers access to our collection, product information, and purchasing options. These Terms of Use detail the rules and conditions for accessing and browsing the site, including users' rights and responsibilities.
2. Acceptance of Terms
By accessing the site, you confirm that you have read and agree to Twolum’s Terms of Use and Privacy Policy. These Terms of Use may be modified at any time to reflect operational changes, current legislation, or user security needs. We recommend periodically checking this page.
3. Purchasing and Payment Terms
3.1 Account Registration and Accuracy of Information
To make purchases on Twolum’s site, users must create an account with accurate and up-to-date information. Users are responsible for the accuracy and truthfulness of the data provided, and any discrepancies may affect order processing.
3.2 Payment Methods
We accept various payment methods, such as credit and debit cards and electronic payment options. All transactions are processed in compliance with security standards, respecting LGPD and GDPR data protection laws.
3.3 Order Confirmation and Tracking
Upon order completion, users will receive a confirmation email with purchase details. Customers can also track order status through their account on the Twolum website.
4. Shipping and Delivery
4.1 Shipping Process
Twolum commits to delivering orders within the specified timeframe and conditions established at the time of purchase. Delivery time may vary based on location and chosen shipping option.
4.2 Fees and Charges
For international orders, there may be import fees and charges based on each country’s regulations. The customer is responsible for any additional fees.
4.3 Delays and Delivery Issues
In case of delays or delivery issues, customers should contact our support team for assistance in resolving the matter.
5. User Rights and Responsibilities
5.1 User Rights
Users have the right to access and use the site to browse and purchase products, with the assurance of personal data protection in compliance with LGPD and GDPR.
5.2 User Responsibilities
Users agree to use the site ethically and responsibly, committing to:
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Providing truthful information during registration and updating data;
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Not violating Twolum’s or third-party intellectual property rights;
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Adhering to all applicable laws and regulations, including data protection laws.
6. Intellectual Property Rights
6.1 Intellectual Property
All website content, including texts, images, logos, graphics, and designs, is the exclusive property of Twolum and protected under applicable intellectual property laws. No content may be copied, reproduced, or distributed without Twolum’s prior express authorization.
6.2 Authorized Use
Users may access and view site content exclusively for personal, non-commercial purposes. Any other use, such as reproduction or modification, is strictly prohibited.
7. Privacy and Personal Data Protection
Twolum takes user privacy seriously and strictly complies with LGPD and GDPR. To learn more about how we collect, process, and protect personal data, please review our Privacy Policy.
8. Use of Cookies
We use cookies to enhance browsing experience, personalize content, and offer targeted advertising. Cookie usage is detailed in our Cookie Policy, which explains how to manage and adjust cookie preferences.
9. Limitation of Liability
9.1 Website Use
While we strive to keep the information on the website accurate and current, Twolum is not liable for errors or omissions. Use of the site is at the user’s own risk.
9.2 Service Unavailability
Twolum is not responsible for temporary failures or unavailability of the site due to technical, maintenance, or other circumstances beyond our control.
9.3 Indirect Loss or Damage
Twolum is not liable for indirect losses or damages, including but not limited to lost profits or damages resulting from use of, or inability to use, the site.
10. Links to Third-Party Websites
Our site may contain links to third-party websites provided for convenience and do not constitute an endorsement or responsibility for these sites' content. We recommend users review the privacy policies and terms of use of external sites before accessing them.
11. Cancellation, Exchange, and Returns
11.1 Cancellation Policy
Orders can be canceled before shipping confirmation. If the order is already in the delivery process, the customer should follow the return procedure.
11.2 Exchange and Return Policy
Our exchange and return policy allows customers to request returns within [insert time period, e.g., 30 days] of receiving the product. Products must be in original condition, unused, and accompanied by the invoice.
11.3 Refund
Refunds will be processed according to the original payment method and may take up to [insert processing time] to appear on the bank statement.
12. Changes to the Terms of Use
Twolum reserves the right to modify these Terms of Use at any time. In case of significant changes, we will notify users so they can review the updates. It is the user’s responsibility to review the Terms of Use regularly to stay informed of updates.
13. Contact
For questions, suggestions, or requests, please contact our customer service team. We are available to address any questions related to these Terms of Use or site use.
Twolum – Customer Service
E-mail: info@twolum.de
These Terms of Use are designed to ensure a safe and transparent experience for all Twolum users, in compliance with Brazil’s data protection laws (LGPD) and the European Union’s GDPR.
Twolum Transparency
At Twolum, we value our customers’ trust and are committed to clarity and accountability in handling personal data. Transparency is one of our core principles, and we strive to ensure that all our processes comply with current data protection regulations in Brazil (General Data Protection Law - LGPD) and the European Union (General Data Protection Regulation - GDPR). On this page, we detail how we handle information, why we collect it, how we protect it, and what rights our customers have.
1. Commitment to Transparency and Data Protection
Twolum proudly adopts data protection practices that respect the privacy rights of our customers. As a global brand, we are committed to implementing stringent data protection standards for our customers in both Brazil and the European Union.
Our goal is to provide a secure environment for you to explore our collection, make purchases, and browse with peace of mind. We keep our privacy and security policies updated, constantly reviewing our practices in line with legislation and regulatory recommendations.
2. Data We Collect and Why
The data collected by Twolum is used to ensure the best shopping experience and personalize your interaction with us. The main categories of data we collect include:
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Identification Data: Name, email address, phone number, and address information. We use this data to process orders and facilitate delivery.
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Payment Data: Payment information, such as credit card numbers and transaction details, to ensure secure purchases.
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Browsing Data: Browsing information, like pages visited and time spent on the site, collected to improve user experience and personalize offers and content.
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Communication Preferences: Data collected to understand your marketing preferences, enabling us to send relevant promotions.
3. Legal Bases for Data Processing
At Twolum, we respect the legal bases provided by GDPR and LGPD for data processing. The primary legal grounds for using personal data include:
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Consent: We request consent for marketing communications and for the use of non-essential cookies on our site.
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Contract Performance: We collect data to fulfill contractual obligations with our customers, such as order processing and delivery.
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Legitimate Interest: In some cases, we process data to improve our products and user experience, ensuring respect for customers’ rights and freedoms.
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Legal Obligation Compliance: In certain situations, Twolum is required to retain or disclose personal data in compliance with legal or regulatory requirements.
4. How We Store and Protect Data
The security of our customers’ data is a priority at Twolum. We implement strict technical and organizational controls to protect personal data:
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Encryption Protection: We use encryption to protect payment data and ensure secure transactions.
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Access Control: Only authorized employees have access to data, limited to specific and legitimate purposes.
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Regular Audits and Security Reviews: We conduct audits and security reviews of our systems to identify and fix vulnerabilities.
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Limited Data Retention: We store data only for as long as necessary to fulfill the purposes described, always respecting applicable legal timeframes.
5. Data Sharing and Transfers
Twolum only shares personal data with essential partners and suppliers for site operation and product delivery. Examples include:
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Payment Services: We share data with payment providers to process transactions.
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Logistics Services: Delivery data is shared with carriers to ensure product shipping.
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Marketing and Analytics Providers: We share data with advertising partners to personalize ads and promotions according to your profile.
To ensure data protection during international transfers, we apply standard contractual clauses and adopt additional security measures for any transfer outside the European Economic Area or Brazil, always in compliance with GDPR and LGPD.
6. Customer Rights
Twolum guarantees all customers the right to access, correct, delete, and manage their personal data in compliance with LGPD and GDPR. These rights are fundamental to transparency and to ensuring user trust. Rights include:
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Right of Access: Request information about stored personal data and how it is used.
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Right to Rectification: Correct inaccurate or outdated data.
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Right to Erasure: Request deletion of personal data, except when legally required to retain it.
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Right to Data Portability: Obtain a copy of data in a structured and secure format.
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Right to Object and Restrict Processing: Restrict or refuse data use for specific purposes.
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Right to Withdraw Consent: Revoke consent previously given for data use without affecting the legality of processing based on consent before revocation.
7. How to Exercise Your Rights
Customers can exercise their rights at any time by contacting our Data Protection Officer, who is available to provide support and clarify any questions about personal data processing. Requests will be processed within a reasonable timeframe, as required by applicable law.
8. Use of Cookies and Tracking Technologies
Our site uses cookies and similar technologies to optimize browsing experience, personalize content, and offer targeted advertising. Twolum provides a cookie consent banner, allowing users to choose their cookie preferences upon first accessing the site. For more information about the types of cookies used, please refer to our Cookie Policy.
9. Updates to Our Transparency Policy
This transparency commitment reflects our responsibility to protect customer data and ensure clarity in our operations. Twolum reserves the right to update this page to reflect changes in our data processes or applicable legislation. We recommend that customers regularly review this page to stay informed.
10. Contact and Support
If you have questions about this Transparency Policy, please contact Twolum’s Data Protection Officer. We are here to help you understand and manage your data and exercise your rights.
Twolum – Data Protection Officer
E-mail: info@twolum.de
Last Updated: [October 14, 2024]
At Twolum, we work to ensure that our customers enjoy a safe and transparent experience, following best practices in data protection.
Two.lum Return Policy
At Two.lum, your satisfaction is our priority. To respect your consumer rights, we offer a return policy in accordance with European Union and Brazilian regulations. Below, we outline the conditions and deadlines for returns.
Period for Exercising the Right of Withdrawal:
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European Union Customers: Have up to 14 days from the date of receiving the product to exercise the right of return.
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Brazilian Customers: Have up to 7 days after receiving the product to request a return, as provided by the Consumer Protection Code.
Conditions for Return:
To be accepted, returned products must meet the following criteria:
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Be in perfect condition, with no signs of use.
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Retain all original tags and packaging intact.
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Include any accessories or additional items that were provided.
Return Request Process:
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Notification: To initiate the return process, please contact our customer service within the legal deadline (14 days in the European Union and 7 days in Brazil) from the product’s receipt. We will provide the next steps and send you return instructions.
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Product Shipment: After notification, the product must be returned within the agreed timeframe with our team, using the original packaging and accompanied by all provided items and accessories.
Refund:
Once we receive the product and confirm that it meets the return conditions:
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European Union Customers: The refund will be processed within 14 days and include all costs paid by the customer, including initial shipping.
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Brazilian Customers: The refund will be made within 30 days from the product’s receipt, as provided by the Consumer Protection Code.
Contact:
If you have any questions or need assistance during the return process, please contact our customer service team. We are here to ensure that your experience with Two.lum is always positive.
Official Links for Reference on Return Rules for both the European Union and Brazil:
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European Union: The EU establishes consumer protection rules, including returns and withdrawal rights for online purchases, through the Consumer Rights Directive. Detailed information on return rights can be found in the following links:
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Brazil: In Brazil, returns for online purchases are regulated by the Consumer Protection Code, which provides a “right of withdrawal” within 7 days. Information on the right of return can be consulted in the following links:
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Consumer Protection Code – Official Text (Article 49 addresses the right of withdrawal)
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Procon-SP - Right of Withdrawal
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